Expert's view on Russian express delivery and logistics market

Our advantages

Courier Company SP Express started its activities in 2003, and having withstood the blows of a series of crises that had raged the country over this period, has become a leading provider of express delivery services, offering a full range of courier services on the ‘door-to-door’ principle. Provision of first-class customer services is a key priority for SP Express, which is reflected in its new services, reduction of delivery times, expansion of geographical coverage and improvement of the quality of customer services. Our company has established itself on this market as a reliable partner for corporate and private clients. We continuously improve our business processes. For example, we’ve put into operation an electronic database, which enables us to significantly reduce transit time and quicken orders processing and delivery. Thanks to bar coding each envelope, we’ve reduced the error probability in our business processes to almost zero. With a convenient online tracking facility on our website, clients can track their shipment 24 hours a day.

Our staff

Our responsible approach to work and a sincere desire to help customers are the hallmarks of our company's staff. It is the guaranty of the quality of our services that has always been the key to our success. Our employees are constantly improving their skills and knowledge so to maximally improve the efficiency of their workout. Here, I’m talking, with pride, about hundreds of our employees, who are work tirelessly to fulfill our promises to customers. In our company, we’ve created an atmosphere, which employees enjoy and reap fruits of collaborative efforts. This helps to develop customer relationships and contributes to our overall success.

“Provision of first-class customer services is a key priority for SP Express, which is reflected in its reduction of delivery times and improvement of the quality of customer services.”

Express-delivery service is our ace

Express delivery envisages making shipments within defined delivery times to addressees in Russia and across world “from hand to hand” with registration of the delivery receipts. This is one of the engines of commerce, and our company has a strong position in the sector, thanks to its wide spectrum of services that fully meet the expectations and requirements of all customers, both operating on the domestic market and those involved in international trade. At the disposal of our clients is a modern client information system delivery service, which instantly enables users to get accurate information on the status of their shipments at anytime.

Our rates

We’ve a flexible tariff policy and we always find the best ways to handle our clients’ needs. The variety of tariff plans, from ‘Economy’ and ‘Express-2’ and a discounts system enable customers to choose the best service, both in terms of price and delivery times.

Our capabilities

SP Express continues to work on the modernization of its services and offers, modifying them in accordance with the evolving customer needs as well as market requirements and industry trends. We listen to clients, and with their help, develop logistics solutions that help accelerate their business developments. Our database enables us to provide any reports in any formats requested by clients: electronic or original signatures of recipients. We also have the ability to provide customers with several couriers in a day, both by appointment or Pick Up, when a courier has to make deliveries at certain times.